Terms of Use
This is a reference English translation of the CharaFan Terms of Use. In the event of any discrepancy between the Japanese version and this English translation, the Japanese version shall prevail.
Chapter 1　General Provisions
Article 1 (Purpose)
  1. These Terms of Use (these "Terms") set forth the conditions for the provision of the service that Shells, Inc. ("we", "us" or "our") provides under the name "CharaFan" (the "Service"), as well as the rights and obligations between users and us and between users and other users.
  2. In order to use the Service, you must read these Terms in their entirety and agree to all of them.
Article 2 (Definitions)
The definitions of the terms used in these Terms are as set forth in each of the following items.
  1. "User" means any person who uses or accesses the Service.
  2. "User Registration" means the registration set forth in Article 3 (User Registration).
  3. "Registered User" means a User who has completed User Registration. On the Service, a Registered User may be displayed as a "Creator".
  4. "Posted Content" means images, text, and all other information that a User posts, uploads, or registers on the Service (including character information, artwork collections, stories, profiles, support messages, and the like).
  5. "Antisocial Forces, etc." means any person who falls under, or is suspected of falling under, any of the following:
    a.　The person, or an officer of the person or of the person's company (including a person who effectively controls the management or is substantially involved in the management; the same applies in this item), or an employee thereof, is an organized crime group, a member of an organized crime group, a person for whom five years have not yet elapsed since ceasing to be a member of an organized crime group, a quasi-member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, a person engaging in criminal activities under the pretext of conducting social campaigns, a special intelligence violence group, or a person equivalent thereto (collectively, "Antisocial Forces");
    b.　The person, or an officer or employee thereof, has a relationship in which the person is deemed to unduly use Antisocial Forces;
    c.　The person, or an officer or employee thereof, has a relationship in which the person is deemed to be involved, such as by providing funds or benefits to Antisocial Forces;
    d.　The person, or an officer or employee thereof, has a socially reprehensible relationship with Antisocial Forces; or
    e.　The person, or an officer or employee thereof, engages in, or has in the past engaged in, threatening or violent conduct, other unfair demands, acts damaging credit, defamatory acts, or acts obstructing business (including acts equivalent thereto) toward us or our related parties.
Chapter 2　Registration
Article 3 (User Registration)
  1. In order to post and publish Posted Content, publish support messages, or use other functions separately designated by us on the Service, a User must first complete User Registration in accordance with this Article.
  2. A User who wishes to complete User Registration may apply to us for User Registration by providing us with the information we require (the "Registration Information") in the manner separately designated by us on the Service.
  3. Upon receiving an application under the preceding paragraph from a User, we will determine whether to approve User Registration, and if we approve it, we will notify the User to that effect. User Registration is completed when we give such notice.
  4. Even where we receive an application under paragraph 2, we may refuse User Registration if the applicant falls under (or we determine that the applicant is likely to fall under) any of the following items. In such case, we are under no obligation to disclose to the User or any third party the reason for refusing User Registration.
    1. Where all or part of the Registration Information provided to us by the User at the time of application contains falsehood, error, omission, or other defect;
    2. Where the User is a minor and we are unable to confirm that the consent of a statutory agent has been obtained;
    3. Where the User is an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent, etc. of a guardian, curator, or assistant;
    4. Where the User is a person whose User Registration (including fan registration or creator registration prior to the revision of these Terms; the same applies in this paragraph) has been cancelled in the past;
    5. Where the User is a corporation and any past-cancelled Registered User is included among the User's officers or other persons involved in management;
    6. Where the User has a close relationship with a person whose User Registration was cancelled in the past;
    7. Where the User has breached these Terms in the past;
    8. Where the User is an Antisocial Force, etc.;
    9. Where the User does not reside or is not located in Japan; or
    10. Where there are other circumstances rendering the User unsuitable as a user of the Service.
Article 4 (Changes to Registration Information)
  1. If any change occurs to the Registration Information, a Registered User must promptly complete the procedures to change the Registration Information in the manner separately designated by us on the Service.
  2. When performing important procedures separately designated by us on the Service, a Registered User must confirm in advance that the Registration Information does not differ from the facts. In such case, if the Registration Information differs from the facts, the Registered User must complete the procedures to change the Registration Information before completing such procedures.
Article 5 (Cancellation of Registration)
  1. A Registered User may, at any time, cancel their User Registration (meaning to discontinue use of the Service as a Registered User; the same applies in this Article) in the manner separately designated by us on the Service.
  2. We may cancel a Registered User's User Registration if the Registered User falls under any of the following items:
    1. Where we determine that the Registered User falls under, or is likely to fall under, any item of Article 3 (User Registration), paragraph 4;
    2. Where we determine that the Registered User has breached, or is likely to have breached, Article 6 (Management of Accounts), Article 7 (Handling of Posted Content), Article 9 (Prohibited Acts), or any other provision of these Terms;
    3. Where measures set forth in Article 8 (Posting of Support Messages), paragraph 2 have been taken against the Registered User;
    4. Where the Registered User has violated the rules published by us on the Service; or
    5. Where there is other misconduct clearly contrary to the purpose of the Service.
  3. Even when cancelling User Registration, we may continue to retain the Registration Information to the extent necessary for notices, refunds, or other procedures on the Service. The handling of personal information retained by us is governed by our separately established Privacy Policy.
Article 6 (Management of Accounts)
  1. The Service uses authentication provided by us or by an external service designated by us (such as authentication through linkage with an SNS service, or authentication using an email address and password). A User must not allow any third party to use the ID, password, or other account information used for such authentication (in this Article, the "ID, etc."), nor transfer or lend the ID, etc. or the right to use the ID, etc. to any third party.
  2. A User must appropriately manage and store the ID, etc. so that it is not used by any third party.
  3. A User is liable to compensate us for any damage we incur as a result of a breach of the preceding two paragraphs.
  4. A User is liable to us for all acts performed on the Service by any third party using the ID, etc.
Chapter 3　Posted Content and Support Messages
Article 7 (Handling of Posted Content)
  1. The copyright and other intellectual property rights in Posted Content belong to the User who posted such Posted Content or to the rightful holder of such Posted Content.
  2. A User grants us a comprehensive, non-exclusive, royalty-free, and geographically unlimited license to use the Posted Content (including reproduction, publication, public transmission, screening, exhibition, adaptation, generation of thumbnail images or OGP images, distribution through content delivery networks and the like, and reduction and format conversion for display purposes) to the extent necessary for the provision, operation, maintenance, improvement, and promotion of the Service, and to sublicense such use to a business entity to which the operation of the Service is entrusted. The User will not exercise moral rights of authorship against such use.
  3. A User represents and warrants to us that the User has the rightful authority to post and publish the Posted Content, and that the Posted Content does not infringe the copyright, moral rights of authorship, portrait rights, privacy rights, or other rights of any third party, and does not violate laws and regulations, these Terms, or public order and morals.
  4. Where we determine that Posted Content falls under, or is likely to fall under, any of the following items, we may, without prior notice to the User, suspend publication of (make private) or delete all or part of such Posted Content. We assume no legal liability whatsoever for having taken such measures.
    1. Where it infringes, or is likely to infringe, the copyright, moral rights of authorship, portrait rights, privacy rights, reputational rights, or other rights of others;
    2. Where it violates laws and regulations, these Terms, or rules separately established by us on the Service;
    3. Where it falls under any item of Article 8 (Posting of Support Messages), paragraph 2; or
    4. Where it is otherwise contrary to the purpose of the Service, social norms, or public order and morals.
  5. We may delete data relating to Posted Content (including data stored on our or our cloud storage) in connection with a User's cancellation of User Registration, deletion of Posted Content, or other reasons. We assume no liability whatsoever for any damage incurred by a User as a result of such deletion.
Article 8 (Posting of Support Messages)
  1. A User may publish, on the Service, a support message for a Registered User in the manner separately designated by us.
  2. Where we determine that a support message published pursuant to the preceding paragraph falls under, or is likely to fall under, any of the following items, we may take measures to suspend publication of and delete such support message:
    1. Where it contains content clearly unrelated to the activities of the Registered User;
    2. Where it contains content that affirms, promotes, or recommends criminal acts, other illegal acts, or the activities of Antisocial Forces, etc.;
    3. Where it contains content that violates laws and regulations, a judgment, decision, or order of a court, or a legally binding administrative measure;
    4. Where it contains violent, discriminatory, fraudulent, or sexual content;
    5. Where it contains content that causes misunderstanding or an unpleasant feeling;
    6. Where it contains content that defames others;
    7. Where it contains content that infringes the reputational rights, privacy rights, or other rights of others;
    8. Where it contains religious or political solicitation;
    9. Where it contains content aimed at meeting or associating with the opposite sex;
    10. Where it contains content aimed at advertising, publicity, or solicitation relating to business activities; or
    11. Where it otherwise contains content contrary to the purpose of the Service, social norms, or public order and morals.
  3. We are not liable in any way for having taken the measures set forth in the preceding paragraph.
Chapter 4　General Provisions
Article 9 (Prohibited Acts)
In using the Service, a User must not engage in any act that falls under, or is likely to fall under, any of the following items:
  1. Acts that infringe the intellectual property rights or other rights or interests of us or any third party;
  2. Acts that violate laws and regulations or that are related to criminal acts;
  3. Acts constituting fraud, intimidation, damage to reputation or credit, or obstruction of business against us;
  4. Acts of sending malicious programs to, or placing an excessive load on, the network or systems, etc. of the Service;
  5. Acts of reverse engineering or otherwise analyzing the systems, etc. of the Service;
  6. Acts that obstruct the operation of the Service;
  7. Acts of unauthorized access to the network or systems, etc. of the Service;
  8. Acts of using the Service for the activities of Antisocial Forces or to provide benefits to Antisocial Forces;
  9. Acts that we display as prohibited acts on the Service;
  10. Acts of reproducing, collecting, analyzing, or using illustrations, works, or other content posted on the Service, in whole or in part, by any means (including crawling, scraping, downloading, and the like), for the purpose of machine learning or the training or development of artificial intelligence (including generative AI), the creation of training datasets, or other similar purposes;
  11. Acts that directly or indirectly induce or facilitate any of the acts listed in the preceding items;
  12. Acts of attempting any of the acts listed in the preceding items;
  13. Other acts contrary to the purpose of the Service, social norms, or public order and morals; or
  14. Other acts unsuitable as use of the Service.
Article 10 (Suspension and Interruption of the Service)
We may, without prior notice to Users, suspend or interrupt the provision of all or part of the Service where any of the following applies:
  1. Where inspection or maintenance of the systems, etc. of the Service is necessary;
  2. Where a failure occurring in the systems, etc. of the Service makes it impossible to operate the Service normally;
  3. Where it becomes impossible to operate the Service normally due to a disaster, power outage, the spread of an infectious disease, or other circumstances; or
  4. Where other circumstances arise under which we should suspend or interrupt all or part of the Service.
Article 11 (Liability for Damages)
If a User breaches these Terms or otherwise causes damage to us intentionally or negligently, the User is liable to compensate for all damage we incur thereby (including indirect damage, special damage, attorneys' fees, and all other damage).
Article 12 (Disclaimer)
  1. We are not liable to Users in any way on the ground that the Service temporarily becomes unavailable due to a failure or defect occurring in the systems, etc. of the Service.
  2. Even where we are liable for damages for damage incurred by a User in connection with the Service (including indirect damage, special damage, attorneys' fees, and all other damage), the amount of such compensation is limited to JPY 50,000, except where such damage arises from our intentional act or gross negligence.
Article 13 (Assignment of Contractual Status, etc.)
  1. Except where we have consented in advance in writing, a User may not assign, provide as security, or otherwise dispose of, in any manner, its rights or obligations or contractual status under these Terms to any third party.
  2. Where we transfer the business relating to the Service to a third party (including, in addition to a business transfer, a company split and any other case involving the transfer of such business), the User consents in advance that its rights, obligations, and contractual status under these Terms toward such User will be succeeded to such third party in connection with such transfer.
Article 14 (Changes to and Termination of the Content of the Service)
We may change or terminate the content of the Service without prior notice to Users. We assume no liability whatsoever for any damage incurred by Users as a result thereof.
Article 15 (Changes to These Terms)
Where it is necessary to change these Terms due to amendments to laws and regulations, changes in social conditions, expansion of the Service, or other circumstances, we may change the content of these Terms pursuant to Article 548-4 of the Civil Code (Change of Standard Terms). When changing these Terms, we will announce in advance, on the Service, the fact of the change, the content after the change, and the effective date. The revised Terms also apply to Users who commenced use of the Service before the change.
Article 16 (Severability)
Even if any provision of these Terms or any part thereof is held invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions and parts of these Terms will remain fully valid and effective.
Article 17 (Governing Law and Court of Jurisdiction)
  1. The governing law of these Terms is the law of Japan.
  2. Any dispute arising out of or in connection with these Terms is subject to the exclusive agreed jurisdiction of the courts of Japan.
  3. Any dispute arising out of or in connection with these Terms is subject to the Saitama District Court as the exclusive agreed court of first instance.
Article 18 (Paid Plan "CharaFan Plus")
  1. We provide, as paid plans, a monthly plan (automatically renewed) and an annual plan (one year, paid in advance in a lump sum, without automatic renewal).
  2. The displayed prices of the paid plans are all tax-inclusive amounts. We may change the fees, and where we do so, we will give prior notice in accordance with Article 15 (Changes to These Terms). Price revisions apply only to new applications and extensions, and do not affect the fees during the valid period of an already-purchased annual plan.
  3. The monthly plan is automatically renewed until the User cancels. The annual plan is not automatically renewed and automatically transitions to the free plan upon expiration of its valid period.
  4. For the annual plan, refunds and mid-term cancellation after completion of payment for reasons attributable to the customer are not accepted. However, this paragraph does not limit any rights that a User has under applicable laws where there is non-performance by us or other grounds attributable to us.
  5. Only one paid plan may be in effect at a time.
  6. If we become unable to provide the Service or the annual plan due to grounds attributable to us, we will refund the amount corresponding to the unprovided period of the annual plan by per-diem calculation according to the period of use or by another reasonable method. Even in the case of force majeure or other grounds not attributable to us, we will provide a refund or other alternative measures to a reasonable extent in accordance with applicable laws for the unprovided period.
  7. A User may extend the valid period by making an additional application within the valid period of the annual plan. However, extension is limited to one term (one year), and only to the extent that the valid period after extension does not exceed a total of two years from the present time.
Article 19 (Otayori)
  1. "Otayori" means an anonymous message (including any support voluntarily attached) that a User sends to a Registered User on the Service in the manner separately designated by us. Sending Otayori does not require User Registration.
  2. A User who sends Otayori (in this Article, the "Sender") must not, when sending Otayori, include the name, contact information, or other personal information of the Sender or any third party, or information that infringes the rights of any third party.
  3. For the prevention of nuisance and other proper operation of the Service, we obtain and store the Sender's IP address and other connection information when Otayori is sent. The handling of such information is governed by our separately established Privacy Policy. Such information will not be disclosed to any third party, including the recipient Registered User, except where required by laws and regulations.
  4. We may review the content of the Otayori sent, in accordance with the criteria we establish, by mechanical means (including automatic determination by artificial intelligence) or other methods. Depending on the results of such review or other operational judgment regarding the Service, we may refrain from displaying, or may restrict the display of, all or part of the Otayori to the Registered User. An indication that the sending of Otayori has been completed does not guarantee that the Otayori has reached the Registered User. We are under no obligation to disclose the results of such review or the reasons therefor.
  5. The Sender grants us and the recipient Registered User a royalty-free, non-exclusive, and geographically unlimited license to use the content of the Otayori sent (including reproduction, publication, public transmission, adaptation, summarization, generation of OGP images and other images, and format conversion for display purposes) to the extent necessary for the Registered User's reply and its publication (including display on the Service as well as posting to X (formerly Twitter) and other external services, and conversion into images). The Sender will not exercise moral rights of authorship against such use.
  6. Where we determine that Otayori falls under, or is likely to fall under, any item of Article 8 (Posting of Support Messages), paragraph 2, or is otherwise contrary to the purpose of the Service, we may, without prior notice to the Sender, refrain from displaying the Otayori to the Registered User, delete it, or take other measures. We assume no legal liability whatsoever for having taken such measures.
  7. The support voluntarily attached to Otayori (in this Article, the "Boost") is subject to the following:
    1. Payment for a Boost is processed through the payment agency business entity set forth in Article 2.
    2. After payment for a Boost is completed, no refund will be made, regardless of the results of the content review of the Otayori, whether or not the Registered User replies, or any other reason. However, this item does not limit any rights that a User has under applicable laws where there is non-performance by us or other grounds attributable to us.
    3. No expiration period is set for a Boost.
  8. A Registered User has no obligation to reply to Otayori. The Sender may not raise any objection to, or make any claim against, us or the Registered User on the ground that no reply is given.
Supplementary Provisions
  1. These Terms were revised on August 8, 2026, and take effect on the same day (3rd edition).
  2. A User who completed "fan registration" or "creator registration" before the revision of these Terms is treated as a Registered User after the revision of these Terms.
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